Coronavirus Update

Friday, March 26, 2020:

Like you, we are walking through uncharted territory, with the outbreak of the coronavirus in the United States and specifically throughout the SouthCoast region. We hope this  finds you and your family safe and well. We’re aware many of you are feeling uncertainty and worry during this time. We also know that each customer is dealing with their own  unique situation, and we want you all to know…

We are here to help.

“Caring about people” is BayCoast’s first and most important core value. As your bank, you can count on us to be in your corner, offering relief in as many ways as we can. If you are experiencing a hardship or have been impacted by the COVID-19 pandemic, please reach out to us at the following numbers below to discuss some options:

Personal Accounts:
Personal Deposit Accounts - 888-806-2872
Personal and Home Loans- 877-610-1760 
Business/Commercial Accounts:
Business/Commercial Deposit Accounts – 888-860-2872
Commercial Loans- Please contact your personal BayCoast Bank Commercial Lender to discuss how we can support you during this challenging time.

Special Note on Government-sponsored COVID-19 Relief programs: There are several special financing and grant programs that were approved by the Senate and the House which are now awaiting approval by the President. Rest assured, once the relief measures pass, we will be a resource for you to access them. We can also offer you information on programs not managed by us. Click here to find quick links to some resources we have found that might be helpful. In the coming weeks, we will do everything we can to ease the strain on your personal and business budgets. We care about you, and we are here to help.

Tuesday, March 17, 2020:Alternative Ways to Bank Chart

Given the uncertainty of the present time, we are committed to communicating frequently and sharing information transparently to keep our customers as well-informed and confident as possible. 

In our continued effort to keeping our customers as safe as possible while also meeting their banking needs, we will be closing our BayCoast Bank branch lobbies as of 03/19/20. We will be keeping our drive-up lanes open so that customers can have access, and most of our locations do offer drive up Interactive Teller Machines (ITMs) and/or ATMs, and these will remain active throughout this time period. For those unfamiliar with our ITMs, click here for more information on transactions that can be conducted virtually. 

While we love to serve you in person, we respect that these are uncertain times and want to remind you of the alternative banking options we offer such as:

  • ITMs Mon-Fri. 7am-7pm & Saturday 8am- 2pm 
  • ATMs available 24/7
  • Mobile Banking 24/7
  • Online Banking/ Bill Pay 24/7
  • Telephone Banking: (888) 533-6695 24/7

We will continue to keep you informed of any changes to this plan, as well as potential impact and alternate arrangements as a result of these changes. At present, all branch drive-up lanes are open, and access to both Interactive Teller Machines and ATMs are available through this method. For a list of Interactive Teller Machine and ATM locations, please click here. Branch staff will be available for assistance with safe deposit boxes, by appointment only. 

We also continue to encourage our customers to access our mobile banking or online banking services. Should there be questions about these services, please call 508-675-4404, and we will have extra staff available to respond to your questions and help you bank confidently. 

We continue to work toward helping contain and mitigate the spread of the novel Coronavirus – for our customers, for our employees, and for the greater BayCoast Bank community. In that vein, we are also working to ensure as many of our back-office staff members who can work from home are doing so. 

We will also continue to follow the recommendations set forth in the CDC’s guidelines, as well as the mandates from Governors Baker and Raimondo. 

We understand that it will be hard to know what to expect over the next few days and weeks, but we want to ensure that we will continue to transparently share information in a timely manner to keep you as up-to-date and knowledgeable as possible. 

As always, our utmost concern continues to be the health of our employees and our customers, and we will continue to provide updates as appropriate. 

Friday, March 13, 2020:

As a united family of services, BayCoast Bank, BayCoast Mortgage Company LLC, Plimoth Investment Advisors, Partners Insurance Group, and Priority Funding are all working together to ensure the safety and wellness of our employees, customers, and the communities we serve. As public health concerns grow surrounding the novel Coronavirus (COVID-19), we want to keep you informed with the most current information available as well as the proactive steps we're taking to prevent the spread of the virus in our communities. We are closely monitoring the latest developments regarding COVID-19 from public health organizations such as the Center for Disease Control (CDC) and the World Health Organization (WHO). Any actions we take will be consistent with guidelines set in place from these agencies and local health department officials. In addition to monitoring the status of this virus, please be assured that BayCoast Bank has a formal plan to ensure the continuity of our business. We will provide updates here as new information becomes available.

What we are doing:

We have several precautionary measures in place to prevent the likelihood that our operations would be significantly affected by the Coronavirus, including:

  • Educating employees on preventative measures they can take and sharing important updates from the CDC.
  • Offering flexibility in several sick leave policies, and encouraging employees that feel sick to stay home.
  • Facilities staff have increased the frequency and fervor in which they are cleaning offices and high trafficked areas in our buildings.
  • We have instituted "hands-free" zones in all our locations. We have signs posted stating that we have a temporary no handshake policy in place for the safety and well being of our employees, customers, and community alike.
  • Limiting face to face contact by canceling all non-essential bank travel/conferences/events and holding meetings via teleconference.
  • All staff is encouraged to wash their hands with soap and water frequently. When running water is not readily available, the use of alcohol-based hand sanitizers is advised and has been provided to them at all our office locations.
  • Bank branch staff has been equipped with individual-sized alcohol-based hand sanitizers to distribute to their customers.
  • We are sharing precautions and updates recommended by the CDC on our social media channels on Facebook and Twitter.

Alternate Banking Options Available

If you're practicing your own social-distancing, your BayCoast account is always accessible through the following channels:

  • ITMs (Interactive Teller Machines) are available from 7 AM - 7 PM Monday - Friday, 8 AM - 2 PM Saturday - find a location
  • Online Banking: Personal Banking  &  Business Banking
  • Mobile Banking:  iPhone  &  Andriod
  • Debit Cards - You can minimize cash handling by using your debit card instead.
  • Mobile Payments: You can connect your BayCoast Bank debit card to your mobile wallet app (ApplePay or Google Pay) and just tap-and-go in the checkout line.
  • POP Money (Person-to-person payments) - Avoid cash by sending funds to anyone with a valid email address or mobile phone number.
  • Telephone Banking by calling 888-533-6695
  • Reach us by phone if you have a question: 508-678-7641
  • Online Account Opening
  • ATMs are available 24/7/365 - find a location

Be aware of scams

The Cybersecurity and Infrastructure Security Agency (CISA) warns individuals to remain vigilant for scams related to Coronavirus Disease 2019 (COVID-19). Cyber actors may send emails with malicious attachments or links to fraudulent websites to trick victims into revealing sensitive information or donating to fraudulent charities or causes. Exercise caution in handling any email with a COVID-19-related subject line, attachment, or hyperlink, and be wary of social media pleas, texts, or calls related to COVID-19.

CISA encourages individuals to remain vigilant and take the following precautions:

  • Avoid clicking on links in unsolicited emails and be wary of email attachments.
  • Use trusted sources—such as legitimate, government websites—for up-to-date, fact-based information about COVID-19. We've provided some helpful links below.
  • Do not reveal personal or financial information in email, and do not respond to email solicitations for this information.
  • Verify a charity’s authenticity before making donations.
  • Review CISA Insights on Risk Management for COVID-19 for more information.

Additional Resources

CDC - Stop the Spread of Germs flyer

CDC - Symptoms of Coronavirus Disease 2019 flyer

Centers for Disease Control and Prevention - COVID-19 Data Page

CDC - Public-Private Partnerships and the CDC Business Guidelines

World Health Organization Coronavirus Disease (COVID-19) - Outbreak Page

Mass.GOV Information on the Outbreak of Coronavirus Disease 2019 - COVID-19 Page

Mass.GOV COVID-19 Resources & Guidance for Businesses

RI.GOV Department of Health - Coronavirus Disease 2019 - COVID-19 Page

Coronavirus & Business Income Losses - Independent Agent

Coronavirus and Commercial Business Shutdown Coverage - Mass. Association of Insurance Agents